Shipping policy

SHIPPING POLICY - DON'S CUSTOM APPAREL (FULLY CORRECTED)

Effective Date: February 27, 2026

PROCESSING TIME

All products are made-to-order and require production time before shipping.

Standard Processing Time:

• Custom Apparel (t-shirts, hoodies, sweatsuits, socks): 5-7 business days • Custom Foam Cups: 3-5 business days • Custom Stickers (all types): 3-5 business days • Bulk Orders (48+ shirts): 5-7 business days • Rush orders: Contact us for availability and pricing

Important Notes:

• Processing time begins AFTER design approval and payment is received • Processing time does NOT include shipping time • Business days are Monday-Friday, excluding holidays • During peak seasons (holidays, events), processing may take longer • Orders cannot be cancelled once production begins (typically within 24-48 hours)

PRODUCTION PROCESS

Our 5-7 business day turnaround begins from your Official Production Start Date.

Order placed & payment received (Day 0)
Design approval (Day 1-2, if applicable)
Inventory allocation & transfer preparation (Day 2-3)
Production begins - you'll receive an automated alert when your order hits our press (Official Production Start Date)
Production & quality check (5-7 business days from Production Start Date)
Shipping or pickup (after production complete)

Most orders arrive sooner than the estimated timeline!

SHIPPING METHODS & DELIVERY TIME

Available Shipping Options:

Standard Shipping: • Delivery: 3-5 business days after order completion • Tracking provided • Most cost-effective option

Expedited Shipping: • Delivery: 1-2 business days after processing • Tracking provided • Additional cost applies

Note: Shipping times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or other circumstances beyond our control.

Shipping Usually Arrives Early

TIMING MAY VARY ON VOLUME - FEEL FREE TO ASK DIRECTLY

TOTAL DELIVERY TIME

Total time = Processing Time + Shipping Time

Example: • Custom t-shirt with standard shipping = 5-7 days processing + 3-5 days shipping = 8-12 business days total

Please plan accordingly, especially for time-sensitive events!

SHIPPING COSTS

Shipping costs are calculated at checkout based on:

• Order weight and size • Shipping destination • Selected shipping method

Free Shipping: • Available on US retail orders over $100 • Applies to standard shipping only • Does NOT apply to:

International orders (customer pays actual shipping costs)
Custom orders or wholesale/B2B orders (customer pays actual shipping costs)
Expedited shipping • Promotional free shipping may be offered periodically

DOMESTIC SHIPPING (UNITED STATES)

We ship to all 50 states via USPS and UPS.

Shipping Rates: • Calculated at checkout based on destination and order size • Tracking number provided for all orders • Signature may be required for high-value orders

INTERNATIONAL SHIPPING

We ship internationally to most countries worldwide.

International Shipping Carriers: • DHL Express (with prepaid duties option available) • UPS • USPS International

Shipping Costs: • Customer is responsible for ALL international shipping costs • Shipping is calculated based on weight, destination, and carrier • Free shipping promotions do NOT apply to international orders

Important Information for International Orders:

Customs Fees, Duties & Taxes: • International orders may be subject to customs fees, duties, import taxes, and VAT • Customer is responsible for ALL customs charges and import fees • These fees are determined by your country's customs office and are NOT included in our shipping cost • Customs fees vary by country and are collected upon delivery or by your local customs office • We have no control over these charges and cannot predict the amount

Delivery Times: • Delivery times vary by country and shipping method selected • Typical delivery: 10-21 business days after processing (may vary) • Remote locations may take longer • Customs processing can add additional time • Delivery estimates are not guaranteed

Tracking: • Tracking is provided for all international orders • Tracking may be limited once package enters your country • Some countries have limited tracking visibility • Contact your local postal service for updates if tracking stops updating

Prepaid Duties (DHL Express): • DHL Express offers prepaid duties option • Pay customs fees upfront at checkout (optional) • Ensures faster customs clearance • Recommended for time-sensitive orders

Address Requirements: • Ensure your address is complete and accurate • Include phone number (required by some carriers) • Use local language/characters if applicable • We are not responsible for delays or returns due to incorrect addresses

Customs Forms: • We complete all required customs documentation • Accurate product descriptions and values are declared • Packages may be inspected by customs (normal process)

Restricted Items: • Some countries restrict certain products • Customer is responsible for knowing their country's import restrictions • We are not responsible for packages seized by customs due to local restrictions

ORDER TRACKING

You will receive:

• Order confirmation email immediately after purchase • Production update email when your order enters production (if applicable) • Automated alert when your order hits our press (Official Production Start Date) • Shipping confirmation email with tracking number when order ships

Track Your Order: • Use the tracking number provided in your shipping confirmation email • Check carrier website (USPS, UPS, FedEx, DHL) for real-time updates • Contact us if tracking hasn't updated within 48 hours of shipment

SHIPPING ADDRESS

IMPORTANT: Please ensure your shipping address is correct at checkout.

We are NOT responsible for: • Orders shipped to incorrect addresses provided by the customer • Delays caused by incorrect or incomplete addresses • Packages returned due to address errors (reshipping fees will apply)

Address Changes: • Must be requested within 24 hours of order placement • Cannot be changed once order has shipped • Contact us immediately if you need to update your address

LOST OR STOLEN PACKAGES

Carrier Responsibility: • Once a package is marked "delivered" by the carrier, the order is considered complete • We are not responsible for packages stolen after delivery • We recommend using a secure delivery location or requiring signature confirmation

If Your Package Shows Delivered But You Haven't Received It: • Check with neighbors, building management, or household members • Verify the delivery address on the tracking information • Wait 24-48 hours (sometimes marked delivered early) • File a claim with the shipping carrier • Contact us for assistance (we cannot issue refunds for delivered packages)

DAMAGED PACKAGES

If your package arrives damaged:

• DO NOT discard the packaging • Take photos of the damaged package AND product immediately • Contact us within 7 days with photos and order number • We will review and provide a replacement if damage occurred during shipping

Note: We are not responsible for damage caused after delivery.

DELIVERY DELAYS

We are not responsible for shipping delays caused by:

• Weather conditions • Natural disasters • Carrier delays or errors • Customs processing (international orders) • Incorrect address provided by customer • Holidays or peak shipping seasons

If your order is significantly delayed: • Check tracking information first • Contact the shipping carrier • Contact us for assistance if needed

UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable:

• We will contact you to arrange reshipment • Customer is responsible for reshipping fees • Refunds will not be issued for undeliverable packages due to customer error

ORDER CHANGES AFTER SHIPPING

Once an order has shipped, we cannot:

• Change the shipping address • Recall the package • Upgrade shipping speed • Cancel the order

Contact the carrier directly if you need to redirect a package in transit (additional fees may apply).

BULK ORDERS

Large or bulk orders (48+ shirts) may require:

• Standard processing time: 5-7 business days • Multiple shipments (if order is very large) • Freight shipping (for extremely large orders) • 100% prepayment (for orders 48+ shirts)

LOCAL PICKUP

BAY PLAZA SHOPPING MALL

• Available for customers in NY • Select "Local Pickup" at checkout • You will be notified when order is ready • Pickup location: WE SEND DIRECT ADDRESS • Bring order confirmation and ID

HOLIDAYS & PEAK SEASONS

During holidays and peak seasons:

• Processing times may be extended • Shipping carriers may experience delays • We recommend ordering early for time-sensitive events • Check our website or social media for holiday schedules

CONTACT US

Questions about shipping?

Email: Contact@donscustomapparel.com
Business Name: Don's Custom Apparel
Website: www.DonsCustomApparel.com

Please include your order number when contacting us about shipping issues.

POLICY UPDATES

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated effective date.

By placing an order with Don's Custom Apparel, you acknowledge that you have read, understood, and agree to this shipping policy.